We will replace or refund any bottle of wine that is damaged or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
If your order was damaged in transit we will reship the order at no additional charge to you. Please email firstname.lastname@example.org when you receive notice of the damage.
Gloria Ferrer is not responsible for shipping charges incurred due to misdirected or returned shipments. If a wine purchase is returned for an incorrect address or three failed delivery attempts you will be responsible for the additional cost of reshipping or a restocking fee of $25.